General Information

Setting up an Account

Any company wishing to purchase on credit account should complete and return an "Application to open a credit account" form (see below). Please note that references will not be accepted from companies that are immediate competitors of Ambiflex Limited.

For new customers or non-account holding companies Ambiflex Limited reserve the right to request payment for 50% of the total charges quoted to be paid either a) in advance by pro-forma invoice, or b) within 7 days from the date of dispatch of the goods.

Should payment be unreasonably withheld, Ambiflex Limited reserve the right to suspend, on due notice being given in writing, any further deliveries and/or work on site.

Our final payment terms are strictly 30 days from the date of our invoice.

Download a Credit Account From

Bank Details

HSBC Bank plc
Civic Centre
10 Regent Circus
Swindon
Wiltshire
SN1 1PW

Account Name: Ambiflex Limited
Account Number: 11302124
Sort Code: 40-43-41

Placing orders

Orders can be placed by telephone, fax, mail or e-mail to sales@ambiflex.com

The following information is required:

Order number
Invoice address
Delivery address
Delivery date required
Customer contact details
Items detailed with Ambiflex part numbers

Warranty

Unless otherwise stated in writing, Ambiflex products are covered by a one year warranty.

Delivery

Many items are available for immediate delivery. Any delays in delivery times will be notified on acceptance of the order.

Delivery Charges

In order to offer the keenest possible prices on products, delivery is charged separately.

Delivery is charged as follows:

Postage £ 5.00 (minimum charge)
Next day courier package £15.00
Next day courier parcel £20.00

Charges for heavier consignments are priced individually. A quotation will be provided upon request.

Loss, shortfall or damage

All despatches will only be delivered if the destination address is attended and the receiver will sign of receipt of the goods. If there is nobody available to receive the goods, the carrier will leave a calling card and return the delivery to their local depot. Simply call the number on the card to rearrange the delivery. Neither Ambiflex nor the carrier will advise further of any failure to deliver. Any loss, shortfall or damage discovered by the receiver/customer must be reported to Ambiflex within 7 days of delivery. Ambiflex will not accept any liability for claims made after this period and the customer will be liable to pay for the whole delivery.

Claims made within the stated period must be followed up within a further 48 hours by the return of the goods in full, complete with the original packaging.

Returns

Goods being returned to Ambiflex must be accompanied by a copy of the original delivery note. Any goods received will be inspected to determine their condition. Please ensure that the paperwork states the reason for the return in as much detail as possible. No credit will be issued without this information.

Ambiflex reserve the right not to accept return of products ordered in error.

Returned goods which are deemed by Ambiflex to have failed due to no fault of the Customer will be credited or replaced, as appropriate. When requesting replacements for failed product, it is necessary for the Customer to raise a new and separate order. Credits will then be issued against the original order.

Returned goods supplied as "Special Products" will not be accepted for reasons other than where deemed to have failed due to no fault of the customer. Ambiflex reserve the right to levy a 15% restocking charge on returned goods which are deemed by Ambiflex to have been returned in good condition, in addition to the whole of the carriage for the shipment.

Returned goods which are deemed by Ambiflex to have been damaged by the Customer will only be credited at Ambiflex Limited's discretion.

Health and Safety

Employers are obliged both by statute and common law to protect their workforce from health risks and personal injury and to conduct all undertakings in such a way as to ensure that members of the public are likewise protected. Our engineers and sub-contractors are instructed that where, in their opinion, a risk exists to themselves or to others in a specific area they will exercise their right not to work in that area until the area has been made safe or an independent assessment has been completed.

Ambiflex Ltd will not be liable for any losses or delays incurred should work be ceased for the above reason.

Conditions of Sale

Definitions
General
Validity of Quotation
New Accounts
Credit
Settlement Terms
Prices
Carriage and Packing
Title to Goods
Delivery
Orders
Penalty Clauses
Cancellation of Orders
Accuracy of Technical Data
Warranty
Loss
Damage in Transit
Force Majeure

1. Definitions

Definitions used in these conditions are as follows:
‘Seller’ means Ambiflex Limited.
‘Buyer’ means any purchaser of Goods from the Seller.
‘Goods’ means the items which are the subject of sale between the Buyer and the Seller.
‘Order’ means any contract for the sale of Goods by the Seller to the Buyer.
‘Purchase means the price (exclusive of VAT and any other taxes)
Price' payable by the Buyer to the Seller pursuant to the order.

2. General

All orders are subject to these Conditions of Sale and the placing of an order by the Buyer shall be considered as acceptance of these conditions. These conditions may not be modified or varied unless the Seller agrees in writing and the Seller shall not be deemed to accept such other conditions nor waive any of these conditions by failing to object to provisions contained in any purchase order or other communication from the Buyer. No person has authority on behalf of the Seller to vary any conditions except a Director or the Company Secretary, and then only in writing signed by a Director or the Secretary.

3. Validity of Quotation

The Seller reserves the right to refuse the buyer's acceptance of a quotation unless such a quotation is stated to be open for a specific period and is not withdrawn in such period. No binding contract shall be created by the acceptance by the buyer of the Seller's quotation until such notice of acceptance of the offer has been given in writing which shall have been signed by the Seller's duly authorised representative or the Seller has indicated its acceptance of the offer by making delivery or part delivery of the goods. In the event that no quotation is given by the Seller and it has received an order from the buyer, all deliveries are made subject to these conditions of sale.

4. New Accounts

Prospective customers wishing to open a credit account are required to pay a remittance at the time of placing their first order, otherwise delivery will not be made. The prospective customer is also requested to furnish two trade references and one Banker’s reference. After the references have proved acceptable the opening of the credit account will be confirmed.

5. Credit

Any contract shall be subject to the Seller being satisfied as to the buyer's credit worthiness and without prejudice to the generality of the foregoing the Seller may, in its absolute discretion, having informed the buyer that the goods are ready for delivery, refrain from delivering the goods until such time as the buyer tenders the purchase money to the Seller in a form satisfactory to the Seller.

6. Settlement Terms

a) Unless otherwise agreed in writing, the Credit Period shall end on the last day of the month following the month in which our invoice is dated. 2½% Credit Charge will be charged if the Credit Period is exceeded.

Where payment of accounts is not received by the last day of the second month following the month in which our invoice is dated the Seller shall exercise the right to interest under the Late Payment of Commercial Debts (Interest) Act 1998. The rate of interest is the official dealing rate of the Bank of England (the base rate) + 8%, using the base rate at the end of the day on which the Credit Period expires.
The interest owed on a late payment is simple, not compound, interest and shall be calculated as follows:

(Debt x interest rate x (the number of days late)) / 365

The Seller reserves the right to refuse credit at any time and demand immediate payment of all monies outstanding.

b) Where the contract is to be or may be fulfilled in separate instalments, deliveries or parts, payments for each such instalment, delivery or part, shall be made as if the same constituted a separate contract.

7. Prices

Unless otherwise agreed in writing, all orders are executed subject to prices and any relevant discounts ruling at the date of despatch and any price list of the Seller whether published or not shall not affect the right of the Seller to charge for goods in accordance with this clause. prices are subject to the addition of Value Added Tax at the appropriate rate. Orders valued at less than £10.00 (excluding VAT) will be invoiced at a minimum order charge of £10.00 plus VAT.

8. Carriage and Packing

Unless agreed otherwise in writing, carriage and packing will be charged extra.

9. Title to Goods

The Seller and the buyer expressly agree that until the Seller has been paid in full for the goods supplied, the goods remain the property of the Seller although the risk therein passes to the buyer at the point when delivery is made.

The Seller may recover those goods at any time from the buyer in his possession if the Seller judges that the amount outstanding from the buyer on the general statement of account between the parties is in excess of the credit limit the Seller is willing to accord to the buyer; and for that purpose the Seller's servants and agents may enter upon any land or building upon which the goods are situated. If the buyer incorporates such goods into other products, with the addition of his goods or those of others, or uses such goods as materials for other products, with or without such addition, the property in those other products is upon such incorporation or use ipso facto transferred to the Seller; the buyer as bailee of them for the Seller will store the same for the Seller in a proper manner without charge to the Seller.

The buyer has the right to dispose of the goods or such other products in the course of his business for the account of the Seller and to pass good title to the goods or products to his customer being a bona fide purchaser for value without notice of the Seller's rights.

In the event of such disposal the buyer has the fiducialry duty to the Seller to account to the Seller for the proceeds but may retain therefrom an excess of such proceeds over the amount outstanding and due to the Seller, and the Seller has the additional right to recover the buyer's price from the buyer's customer to the extent unpaid; if the Seller avails itself of this right, it will account to the buyer for any excess less any expenses incurred by effecting recovery.

10. Delivery

Delivery dates are promises given in good faith by the Seller to indicate estimated delivery times but shall not amount to any contractual obligation to deliver at the time stated. No liability for direct or consequential loss or damage arising from delay in delivery will be accepted by the Seller. Delivery shall be to the Buyer’s premises unless agreed otherwise in writing by the Seller.

11. Orders

Orders shall be issued by the Buyer in writing. Telefax orders shall be treated as written orders providing the name and address of the Buyer is clearly visible and that an order number is quoted and that a full list of the Goods covered by the order is provided. Telephone orders will be accepted only if an official order number is quoted. Telephone orders must be confirmed in writing by post or telefax and must be clearly marked ‘Confirmation of telephone order’.

12. Penalty Clauses

Penalty clauses on the Buyer’s order cannot be accepted unless agreed in writing by a director of Ambiflex Limited. Such an undertaking must be agreed for each order individually.

13. Cancellation of Orders

Orders may only be cancelled if the written cancellation is received by the Seller no less than 3 days prior to the due date for despatch. All cancellations shall be subject to a minimum cancellation charge of 15% of the net Purchase Price unless agreed otherwise by the Seller, in writing.

14. Accuracy of Technical Data

Every effort is made to ensure that technical data provided by the Seller is accurate, but the Seller does not accept any liability for malfunction, costs or damage due to errors or omissions in the data provided.

15. Warranty

The Seller undertakes that for a period of 12 months from and including the date of despatch he shall, at no cost to the Buyer, repair or replace at the Seller’s discretion any Goods found not to be of merchantable quality due to defective materials or workmanship, provided that the Goods concerned are promptly returned, carriage paid to the Seller.

The Seller shall not be liable for any consequential damage or costs which occur as a result of faulty goods.

Goods which employ a battery to support memory resident application programs during periods when there is no electrical supply, shall not be classed as “defective” or to have failed under warranty if such Goods fail to operate satisfactorily because the battery support time has been exceeded.
Any remedial work to such Goods, carried out by or on behalf of the Seller, shall be paid for by the Buyer.

16. Loss

In the event of non-delivery, claims will only be considered if the Seller has been notified of non-delivery in writing within 10 days of the date of the Invoice.

17. Damage in Transit

Damage caused in transit must be notified in writing to the Seller within three working days of receipt, failing which no liability will be accepted. The original packing must be retained and produced for inspection.

18. Force Majeure

The Seller shall not be liable to the Buyer for any loss or damage which may be suffered by the Buyer as a direct or indirect result of the supply of Goods by the Seller or his sub-contract manufacturer being prevented, hindered, delayed or rendered uneconomic by reasons of circumstances or events beyond the Seller’s reasonable control including but not limited to Acts of God, war, riot, strike, lock-out, trade dispute or labour disturbance, accident, breakdown of plant or machinery, fire, flood, storm, difficulty or increased expense in obtaining workmen materials or transport or other circumstances affecting the supply of the Goods or of raw materials therefor by the Seller’s normal source of supply of the manufacture of the Goods by the Seller’s normal means or the delivery of the Goods by the Seller’s normal route or means of delivery.

19. Complaints

We aim to provide all our customers with a high level of service. However, if for any reason you are not satisfied with the service that you have received from us, please contact a member of staff who will investigate and respond to your complaint. If you are not happy with the response you receive and wish to make an escalated complaint, please follow our procedure as detailed below. We give our commitment that your concerns will be fully investigated.

How do I make a formal complaint?
If you have made a complaint to a member of staff and are not happy with the response that you received then you can escalate your complaint. All complaints should be made to the managing director.

Please send your complaint to:

Mrs Jill Kinder Ambiflex Ltd 5 Vale View Vicarage Lane Bowdon Cheshire WA14 3BD

Fax: 0161 941 1188 Email: jill.kinder@ambiflex.com Or telephone us on 0161 941 1122

What happens next?

When we have received your complaint, we will enter it into the Complaints Register, allocate an Investigator and a unique number.
We will acknowledge receipt of your complaint and inform you of the named Investigator and complaint number within one working day.
We will then fully investigate your complaint and aim to respond within 10 working days.
If the situation requires a longer investigation, we will contact you within 10 working days to inform you of this and let you know when you can expect our response.
Following the investigation you will be informed of the findings in writing and any remedial action will be taken without delay.
Your complaint will also be kept on file to enable us to monitor the number and types of complaints we receive.