Frequently Asked Questions (FAQs)
1 | What is your delivery lead time? |
| The full range of Ambiflex equipment is normally ex-stock. | |
2 | Do you provide training? If so, at what cost? |
| User and Engineering Training on current controllers can be arranged at our offices on a demand basis and is free of charge. | |
3 | How can we interrogate the controller locally? |
| Option One: Keypad and display. All of our controllers are fitted as standard with a keypad and display which allows password protected access. All menu levels can be accessed via the keypad, without the need for a laptop or other external device.
Option Two: Laptop communications. All of our controllers have an RS232 communications port on the front for local access. |
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4 | Are the systems easy to use? |
| Our controllers have been designed with the non-technical user in mind. Day to day management is easy through such facilities as extensions, overrides and adjustments directly from the controller’s keypad and pushbuttons. | |
5 | How can we interrogate the controller remotely? |
| The controls can be accessed remotely via modem (telephone line) or Ethernet communications (Local Area Network). | |
6 | How do the controllers manage alarm handling? |
| Locally the controllers can be set to have an audible noise and/or flashing light with mute facility. Remote alarms can sent out via modem or Ethernet to our receiving software which can then be forwarded on via E-Mail or SMS text message. Alarms can be categorised (e.g. critical alarm, non-urgent alarm) so that nuisance alarms can be avoided. They can also be handled differently so that messages can be sent to different destinations at different times of the day/night therefore any recipient will only receive the intended alarms. |
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7 | What supervisory software do you have? |
| AmbiLink AGL software is a Windows™ package which is designed to work with Windows XP Professional. This software is required for remote access. | |
8 | Are there any additional costs associated with software? |
| Our software is offered at a one-off cost with further upgrades provided free of charge. There is no annual licence charge or subscription. Site schematics / picture pages can be provided at an additional charge. These are designed specifically for each individual site. Please contact us for further details. |
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9 | Can meters be integrated into the package? |
| All of our controllers have Digital Inputs capable of reading a pulsed output from a meter and on our larger systems extended logging is available which will cope with any requirements. |